Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Can I add insurance to my order?

The good news is shipping insurance is included in all orders. All costs are covered by Li-Jacobs LLC.

I didn’t receive my package!

If your package didn't show up, please contact us within 24 hours from the time your package is supposed to arrive, so we can assist you from there.

My package is lost! or stolen!

For lost / stolen packages, we'll need you to provide us with a police report number within 3 days from the date packages were lost/ stolen. In other words, proof of loss / proof of being stolen is required.

My order is damaged!

Please take and send us photos of your damaged packaging/ products. We will assist from there.

How to contact you?

We are very responsive to our customers. You can reach us by email hello@li-jacobs.com. We will get back to you as soon as possible. Not later than 2 business days.